🔒 Privacy Policy

Last Updated: 30/07/2025

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Kent Waste Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact our business.

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1. Who We Are

Kent Waste Group Ltd
Company No: 16463104
Registered Office: Office 302, Regus, 1 Elmfield Park, Bromley, United Kingdom, BR1 1LU
Email: [Insert Email]
Phone: [Insert Phone]

We are the data controller of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR).

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2. Information We Collect

We may collect and process the following data:

a) Information You Provide

• Name

• Email address

• Phone number

• Address (pickup/clearance location)

• Payment information (if applicable)

• Any other details provided through contact forms, emails, phone calls, or in-person.

b) Automatically Collected Data

• IP address

• Browser type and version

• Pages visited on our site

• Date and time of access

• Cookies and tracking data (see Section 7)

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3. How We Use Your Information

We process your data to:

• Respond to enquiries and provide quotes

• Manage bookings and deliver our services

• Process payments and send invoices

• Meet legal obligations (e.g. waste duty of care)

• Improve website performance and user experience

• Send service-related communications

• Keep records for tax and legal compliance

We do not use your data for unsolicited marketing unless you give explicit consent.

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4. Legal Basis for Processing

We process your data based on one or more of the following lawful grounds:

• Consent – when you opt-in to receive communications.

• Contract – where data is needed to fulfil a booking or provide a service.

• Legal obligation – e.g. waste transfer documentation.

• Legitimate interests – for managing and improving our operations.

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5. Who We Share Your Data With

We will never sell your personal data. We may share it with:

• Our employees or contractors to provide services.

• Payment processors (e.g. Stripe, Square) to handle transactions.

• Legal authorities or regulators where required (e.g. Environment Agency).

• IT and web service providers (e.g. email or hosting platforms).

All third parties are required to handle your data securely and lawfully.

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6. Data Retention

We retain personal data only as long as necessary:

• Customer service and transaction data: up to 7 years for legal and tax compliance.

• Contact form and enquiry data: 12–24 months.

• Marketing data (if opted-in): until you unsubscribe.

You may request deletion sooner unless retention is legally required.

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7. Cookies & Tracking

We use cookies to enhance your experience and analyse traffic.

Cookies help us:

• Understand website usage

• Maintain session state

• Improve performance

You can control or delete cookies via your browser settings. By using our site, you consent to the use of cookies unless you disable them.

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8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate or outdated data

• Request deletion ("right to be forgotten")

• Restrict or object to processing

• Data portability (receive a copy in structured format)

• Withdraw consent at any time (for marketing, etc.)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

👉 UK ICO: https://ico.org.uk

To exercise any of these rights, email: michael@kentwastegroup.com

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9. How We Protect Your Data

• Encrypted connections (SSL) on our website

• Secure servers and data storage

• Access control for staff and contractors

• Regular review of data protection practices

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10. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy policies or content. Please review their policies before submitting data.

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11. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated revision date.

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12. Contact Us

For questions about this policy or your data, contact:

Kent Waste Group Ltd
Office 302, Regus, 1 Elmfield Park
Bromley, BR1 1LU

📧 michael@kentwastegroup.com
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